Katatonic (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with us online or in person.
By using our website (katatonic.com.au), you agree to the terms outlined below.

📘 1. Information We Collect
We collect information to process orders, improve your experience, and run our small business smoothly. This may include:
Personal Information
•     Name
•     Email address
•     Phone number
•     Billing and shipping address
Order Information
•     Products purchased
•     Payment method (we never see your full card details)
•     Order notes
Automatically Collected Information
When you browse our site, we may automatically receive:
•     IP address
•     Browser type
•     Device information
•     Pages viewed
•     Cookies and tracking data
This helps us understand what people love and how to improve the store.

🛍️ 2. How We Use Your Information
We use your information to:
•     Process and deliver your orders
•     Communicate with you about purchases
•     Respond to questions or support requests
•     Improve our website and product offerings
•     Send marketing emails (only if you opt in)
•     Prevent fraud or misuse of our services
We never sell your information. Ever.

💳 3. Payment Information
All payments are processed securely through Shopify Payments, PayPal, or other trusted third‑party providers.
We never store or have access to your full credit card details.

📦 4. Sharing Your Information
We only share your information with trusted service providers who help us run our business, such as:
•     Shopify (website + checkout)
•     Payment processors
•     Australia Post or couriers
•     Email marketing platforms (if you subscribe)
These providers only receive the information necessary to perform their services.
We do not sell or trade your personal information.

🍪 5. Cookies & Tracking
Our website uses cookies to:
•     Keep your cart items saved
•     Improve site performance
•     Understand how visitors use our store
You can disable cookies in your browser settings, but some features may not work as intended.

🌏 6. International Visitors
Our website is hosted in Australia. If you access it from overseas, your information may be transferred to servers located in Australia or other regions used by Shopify.

🧼 7. Data Retention
We keep your order information for our records unless you request its deletion.
For tax and legal reasons, some information must be retained for a minimum period under Australian law.

🧒 8. Children’s Privacy
Our website is not intended for individuals under 13. We do not knowingly collect personal information from children.

✉️ 9. Your Rights
Depending on your location, you may have the right to:
•     Access the personal information we hold
•     Request corrections
•     Request deletion
•     Opt out of marketing emails
To make a request, email us at hello@katatonic.com.au.

🔐 10. Security
We take reasonable steps to protect your information, including encryption, secure servers, and Shopify’s built‑in security features.
However, no method of transmission is 100% secure.

📝 11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.

💌 12. Contact Us
If you have any questions about this Privacy Policy or your personal information, contact us at:
Katatonic Emporium
Email: hello@katatonic.com.au
Bendigo, Victoria, Australia